SV0 / Sohost Platform Post Incident Report

SV0 / Sohost Platform Post Incident Report - www.sovision.com/uploads/pdf/SV0-soHost-Post-Incident-Report-030314.pdf 

Update on SV0 / SoHost Issues 01/03/2014 – 22:11

Update on SV0 / SoHost Issues 01/03/2014 – 22:11  SV0/soHost is now fully back online in our new Cloud Data Centre and stabilised, this includes all elements of the system (Linux & Windows Web Hosting, FTP, C-Panel Access and POP/IMAP Email) however if you are still experiencing issues with your website or email please call us on 0845 450 3669 so we can look into this for you, as it is likely to be caused by a DNS issue. Once again we apologise for the extended outage to our customers.

Update on SV0 / SoHost Issues 28/02/2014 – 14:27 SV0/soHost is now back online in our new Cloud Data Centre however there is an issue with a configuration on the server.  Some customers may experience issues with their website/emails and we are working hard to fix this problem.

Update on SV0 / SoHost Issues 27/02/2014 – 13:57

Update on SV0 / SoHost Issues 27/02/2014 – 13:57

SV0/soHost is now back online in our new Cloud Data Center and we are updating DNS for all the websites and domains hosted on this platform, however this can take a few hours to fully replicate, so for some customers email and websites will already now be working, for others this may still take a few hours.

We will update this message as soon as we have further information.

Update on SV0 / SoHost Issues 27/02/2014 – 10:27

Update on SV0 / SoHost Issues 27/02/2014 – 10:27

A further update on this, the servers are re-built and operational in our new data centre, and we are now working on bringing systems back online and assigning the new IP Address range. Once this is done we will bring the soHost / SV0 cluster up one server at a time, ensure load is stable and then open up all services to customers. We anticipate to have the full system online by this afternoon.

Once again we apologise for the extended outage.

Update on SV0 / SoHost Issues 26/02/2014 – 23:44

Update on SV0 / SoHost Issues 26/02/2014 – 23:44

All, a further update on this, we have made significant progress tonight and most parts of our system are now online, we are now rebuilding the email and website hosting parts of our system, although a large proportion of websites are now online, we anticipate full system access in our new data centre to be fully online by Thursday (27/02/2014) PM.

We will provide a further update as soon as we have further information.

Update on SV0 / SoHost Issues - 20:00 - 26/02/2014

Update on SV0 / SoHost Issues - 20:00 - 26/02/2014

All, we wish to advise that our engineers our now rebuilding the final part of the SV0 Web Hosting and Email Platform, following remedial works carried out earlier today. We anticipate the bring the full system up mid afternoon tomorrow, however some websites will now be online.

Once again we apologise for any inconvenience caused during this extended outage.

Many Thanks

soVision Support Team