Update on SV0 / SoHost Issues 28/02/2014 – 14:27 SV0/soHost is now back online in our new Cloud Data Centre however there is an issue with a configuration on the server.  Some customers may experience issues with their website/emails and we are working hard to fix this problem.

Update on SV0 / SoHost Issues 27/02/2014 – 13:57

Update on SV0 / SoHost Issues 27/02/2014 – 13:57

SV0/soHost is now back online in our new Cloud Data Center and we are updating DNS for all the websites and domains hosted on this platform, however this can take a few hours to fully replicate, so for some customers email and websites will already now be working, for others this may still take a few hours.

We will update this message as soon as we have further information.

Update on SV0 / SoHost Issues 27/02/2014 – 10:27

Update on SV0 / SoHost Issues 27/02/2014 – 10:27

A further update on this, the servers are re-built and operational in our new data centre, and we are now working on bringing systems back online and assigning the new IP Address range. Once this is done we will bring the soHost / SV0 cluster up one server at a time, ensure load is stable and then open up all services to customers. We anticipate to have the full system online by this afternoon.

Once again we apologise for the extended outage.

Update on SV0 / SoHost Issues 26/02/2014 – 23:44

Update on SV0 / SoHost Issues 26/02/2014 – 23:44

All, a further update on this, we have made significant progress tonight and most parts of our system are now online, we are now rebuilding the email and website hosting parts of our system, although a large proportion of websites are now online, we anticipate full system access in our new data centre to be fully online by Thursday (27/02/2014) PM.

We will provide a further update as soon as we have further information.

Update on SV0 / SoHost Issues - 20:00 - 26/02/2014

Update on SV0 / SoHost Issues - 20:00 - 26/02/2014

All, we wish to advise that our engineers our now rebuilding the final part of the SV0 Web Hosting and Email Platform, following remedial works carried out earlier today. We anticipate the bring the full system up mid afternoon tomorrow, however some websites will now be online.

Once again we apologise for any inconvenience caused during this extended outage.

Many Thanks

soVision Support Team

Update on SV0 / SoHost Issues

Dear Customer, we are pleased to inform you that we have managed to recover and bring up websites on part of our system. We are currently working on the other sites / and email mailbox’s and there is still an issue with this part of the system. We will update this message as soon as we have further information.

soHost / SV0 Planned Downtime for Monday and Tuesday 24th/25th February - UPDATE

Dear Customer, we are currently aware of an extended outage on our SoHost/SV0 platform, if you are contacting us in relation to a website or email issue that is currently hosted on the SV0/soHost platform, we apologise for any delay and are working to resolve the issue as soon as possible.

We will update this message as soon as we have further information along with our website @ www.sovision.com.

Once again we apologise for the extended outage.

soHost / SV0 Planned Downtime for Monday and Tuesday 24th/25th February

Dear Customer.

We have already migrated a large majority of this platform to our new Data Centre which is detailed further below, but we now need to complete the final phase of this work.

Therefore please be advised that on Monday and Tuesday of next week (24th/25th February) various parts of the system will be unavailable to users whilst we complete this migration work.

If you have websites hosted on SV0 / soHost:

• These will appear as ‘offline’ for periods during the upgrade, when users visit your website(s) they will receive a website unavailable (404) error.

If you have emails hosted on SV0 / soHost:

• Emails will queue into your hosted mailbox on our mail gateways (Mailsort), you will receive these when the upgrade has completed. Emails you send from your client PC, Laptop, Tablet or Smartphone will stay on these devices and be sent once the upgrade has completed.

 

If you use SV0 / soHost as a mail relay:

• Emails will stay on your system and not be sent until the system upgrade has been completed. Please note if your mail relay starts with mailsort. This service has already been upgraded and will not be affected.

 

Once again we thank you for your patience during this upgrade, which is essential to maintain the services we offer you. We will update all users once the upgrade has fully completed.

Many Thanks,

From the soVision Support Team