soHost / SV0 Planned Downtime for Monday and Tuesday 24th/25th February

Dear Customer.

We have already migrated a large majority of this platform to our new Data Centre which is detailed further below, but we now need to complete the final phase of this work.

Therefore please be advised that on Monday and Tuesday of next week (24th/25th February) various parts of the system will be unavailable to users whilst we complete this migration work.

If you have websites hosted on SV0 / soHost:

• These will appear as ‘offline’ for periods during the upgrade, when users visit your website(s) they will receive a website unavailable (404) error.

If you have emails hosted on SV0 / soHost:

• Emails will queue into your hosted mailbox on our mail gateways (Mailsort), you will receive these when the upgrade has completed. Emails you send from your client PC, Laptop, Tablet or Smartphone will stay on these devices and be sent once the upgrade has completed.

 

If you use SV0 / soHost as a mail relay:

• Emails will stay on your system and not be sent until the system upgrade has been completed. Please note if your mail relay starts with mailsort. This service has already been upgraded and will not be affected.

 

Once again we thank you for your patience during this upgrade, which is essential to maintain the services we offer you. We will update all users once the upgrade has fully completed.

Many Thanks,

From the soVision Support Team